The Carroll Family
Please note: No puppy will be covered by these warranty's unless our kennel name "Carroll" is
used in the registered name.
If you would like a copy of our
contract emailed to you please drop us a line carrollfamilylabs@comcast.net
Three Day Return Privilege
The decision to bring a puppy into your home is an important decision for you and your family. While owning a new pet is very rewarding sometimes when the puppy is introduced into your family circumstances change that may prevent you from fulfilling this obligation. If you decide that owning this new puppy was not the best choice for you and your family please contact us and we will be more than glad to take the puppy back. During these first three days we are willing to refund you all monies minus the original deposit of $300.00.
**As always we will at anytime
take our puppy/dog back. We would much rather find a loving home for our
puppies/dogs rather than find them in the pound somewhere. It is only during
these first three days that we offer a partial refund under these terms.
If you are returning your puppy for non-health reasons understand that there is
no refund, just a smile and a sincere understanding. **
Limited Three Day Warranty on Health
If, upon examination by your veterinarian, it is determined that your puppy has any physical problem which makes it a poor health risk, you may within three days of purchase return the puppy to The Carroll Family Labs for a full refund or a full credit towards another puppy. To make a claim under this warranty, you must contact us in the first three days after purchase and provide documentation of such health defects. This documentation must be provided by a licensed veterinarian showing that your puppy has a health defect and why he/she believes the puppy to be in poor health. This statement also must include a description of the symptoms supporting his opinion.
Since it is your intention to return the puppy for a refund or credit, your veterinarian should not provide any further immunizations or treatment to the puppy. A full examination will be conducted by our veterinarian upon return to The Carroll Family Labs.
Limited 25 Month Guarantee Against Hip Dysplasia
The
To make a claim
under this provision, you must send The Carroll Family Labs a copy of the OFA
written report, performed at or after 30 days of your
25 Month Guarantee on RD, PRA and Epilepsy
If during the first 26 months of your puppy's life he/she is diagnosed with having a debilitating congenital defect that in your veterinarian's opinion prevents your puppy from serving you as a companion pet, The Carroll Family Labs, will at your option provide you with either a full refund or full credit towards another Carroll Family Labs puppy.
To make a claim under this warranty we require a statement from your Veterinarian indicating the date of his diagnosis, the nature of the defect, and a statement that the defect is congenital in nature. This documentation must also provide reasons why the defect prevents the puppy from serving as a companion pet.
REFUNDS MAY BE DEPENDENT UPON A SECOND VETERINARIAN'S OPINION, AT THE EXPENSE OF THE CARROLL FAMILY LABS. IN SOME CASES THIS WILL REQUIRE FOR YOU TO RETURN THE PUPPY TO US.
General Terms and Conditions for above
stated Warranties
1. You qualify for a refund or credit for another puppy only for the reasons and in the manner stated herein.
2. If you are eligible for and select a refund under these warranties, "The Carroll Family Labs" will refund your puppy's full purchase price by check within 14 days of receipt of all documentation substantiating your claim.
3. If you choose another puppy from "The Carroll Family Labs" which has a price greater than the amount of your credit, you must pay the difference. If your new choice has a price less then your credit, you will be refunded by check within 14 days of the transaction.
4. "The Carroll Family Labs" warranties concerning health, life and condition are limited as expressed. We are not responsible for any payments of veterinarian's fee's for examinations, drugs, X-rays, laboratory testing or any other treatment unless agree to by "The Carroll Family Labs" in writing, prior to the performance of such service.
5. If you are eligible for and select a refund or credit under the provisions of this warranty, you must return any registration or registration application documents for this puppy that have been transferred to you. You must also assign any and all documents back to "The Carroll Family Labs" before refund or credit will be issued to you.
6. If it is necessary to ship a replacement puppy, you are responsible for all freight charges.
7. In the
warranty covering retinal dysplasia (RD) and progressive retinal atrophy (PRA)
the dog must be examined annually by a veterinarian certified by the
8. In the warranty covering hip dysplasia, the dog must be X-rayed by 25 months of age, and the OFFA will be the sole judge regarding hip dysplasia. If the dog is under 2 years of age and you suspect that the dog might be dysphasic, the X-ray can be sent either to the OFFA or to "The Carroll Family Labs" veterinarian for review which will save you the OFFA fee. If the dog is judged to have "moderate" or "severe" hip dysplasia, the dog must be spayed/neutered and "The Carroll Family Labs" must receive written proof of this from the licensed veterinarian who has performed the surgery before your refund or replacement claim will be honored.
9. This warranty is non-transferable and becomes void if the dog is sold or placed.